A youth NGO operating across 12 Ukrainian cities had no unified digital home. Volunteer coordination happened in Telegram groups, donations via bank transfer slips, and events promoted through fragmented social channels. They needed infrastructure worthy of their mission.
The Challenge
The organization ran on goodwill and group chats. As it scaled to 12 cities, coordination collapsed under its own weight. A single event required 14 separate Telegram messages to organize. Donation tracking lived in a spreadsheet nobody owned.
Volunteer management via Telegram — no central registry or hour tracking
Donations accepted via bank transfer only — no recurring giving possible
Events promoted on Instagram and Facebook separately — no single calendar
No multilingual support — content available in Ukrainian only
Registered volunteers
Raised online in 6 months
Cities connected on one platform
Volunteer retention rate
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